At AZ Rocket Studios, we are committed to delivering high-quality services and products efficiently. Below are our fulfillment details:
Processing Time: Orders are typically processed within [7] business days (excluding weekends and holidays).Digital Products & Services: Access to digital products and services will be granted immediately or within [24] hours after payment confirmation.Physical Products: Shipping times vary based on location and selected shipping method. Estimated delivery times will be provided at checkout.
We use Stripe for secure payment processing. By completing a purchase, you agree to abide by Stripe’s Terms of Service and authorize us to charge the specified amount. If there are any billing discrepancies, please contact us at [[email protected]].
Digital Products & Services: Due to the nature of digital goods, all sales are final unless otherwise stated. If you experience issues accessing your purchase, please reach out to our support team.Physical Products: We accept returns and refunds within [7] days of delivery if the product is unused and in its original condition. Return shipping costs may apply.Subscription Services: If your purchase includes a subscription, you may cancel before the next billing cycle to avoid charges. Partial refunds are not available for unused time.
If a payment fails due to insufficient funds, incorrect details, or suspected fraudulent activity, we reserve the right to cancel or hold your order until the issue is resolved.
For any questions about your order, please contact us at [[email protected]]. We strive to respond within [2] business days.